Four Pillars of Our Practice

1. Person Centred

The corner stone of the practice framework is a person centred approach. IFYS delivers a service informed by the needs, wishes and best interest of the service user.

A person centred system places the person at the centre of decision making when it comes to the supports and services they utilise. IFYS respects the rights of the people we work with, their families and carers to make choices about their own lives. The service user, their families and carers are heard and supported to exercise choice and to direct supports and service arrangements.

The vision of a person centred approach is for individuals to be supported to achieve their full potential and participate in their communities and the economy. Service users, their families and carers are supported to sustain a care relationship and pursue their own goals. IFYS aims to provide diverse and sustainable services through person centred supports and services in fiscally effective ways.

2. Outcome Focused

IFYS provides services that focus on strengthening the way service users’ function and opportunities to increase and build a capacity for self-reliance. This requires proactive attention to developing service users’ well-being as a whole, (physical, social, emotional and intellectual).

3. Culturally Responsive

Culturally responsive practice values diversity, seeks to become informed and to demonstrate a commitment to cultural development. This includes addressing potential barriers to service delivery, relationship building and engagement with communities. IFYS engages people knowledgeable in culture and language to inform service delivery, recognising the diversity in the concept of family, child rearing, parenting practises and relating to community as a whole.

4. Collaborative

Collaborative practice recognises that service provision in the community sector is best undertaken within a network of government, non-government and other community supports and services. No single agency has the capacity or diverse expertise, skills and knowledge to meet the many needs that service users present us with. Collaboration in this context means valuing other perspectives, a willingness to learn from the practice knowledge of others, respecting professional differences, recognising service constraints and prioritising planning time together. This is about finding a common focus around the best interest of the service user and the service users’ right to dignity of risk and self-determination.