Three Dimensions of Our Practice.

1. Ethical Practice

Service users will have access to services regardless of age, gender, financial circumstances, social status, disability, sexual preference, cultural or religious background in an environment which is free from discrimination.

Service users will have access to services that are socially, culturally and ethically acceptable to them and, when requested, a gender specific worker whenever possible.

This means we will monitor and challenge each other’s attitudes and actions.

We will make sure service users have access to information and resources that enable them to best understand their options and make informed decisions regarding their own welfare and wellbeing.

We will create opportunities for service users to contribute to decision making about how services are provided. Our service culture will also encourage any person who is dissatisfied with any aspect of our services to resolve these with us.

When service users wish to make a complaint about the care or support we provide, they will be heard, have the choices available explained to them, have access to a support person, and have their complaint dealt with promptly and without retribution.

We will encourage service users to be active participants in the service we provide and we will act as a resource and advocates with other service providers when required.

2. Professional Practice

Service users will have access to practitioners who have the specialised skills and training that enable them to provide assistance with the contemporary issues and concerns of people accessing our service.

Service users will be referred to an appropriate person when their first point of access is unable to offer them the assistance they need.

We will endeavour to upgrade our knowledge and skills on a continual basis, in keeping with the understanding that the issues and environments affecting service users are constantly changing. Our staff, paid and unpaid, will ensure that their own self-care includes an ability to draw limits and boundaries around the extent of their personal involvement in the delivery of service.

3. Respectful Practice

We will provide courteous, considerate service, respecting the feelings, personal privacy and dignity of others at all times. Our services will be delivered in a safe environment that provides protection from harm and the threat of harm – physical, emotional, psychological or sexual.

Any records we keep will be free from prejudicial or subjective remarks and misrepresentation.

We will protect each individual’s privacy and maintain the confidentiality of information held about them.

Privacy and confidentiality are inalienable rights except when a person’s safety and well-being could be compromised should known information not be disclosed to a third party, or in circumstances governed by statutory obligations. This needs to be understood by both the service provider and service users.

We will respect a service user’s ethical and legal right to make their own decisions, including the right to refuse assistance, and we will encourage maximum participation in any plans regarding their health or welfare. This means that we will ensure that they have access to complete and current information in terms that they can be reasonably expected to understand.

Service user’s consent will be obtained before any plans are implemented unless the situation is life threatening. We acknowledge that people accessing our service have a right to withdraw consent at any time.