Quality Management Systems

 

ISO AS/NZS 9001-2008

 

Certification No.13941 

“Quality is not a destination but a continual journey”.

 

 

Quality Policy

The development of  a Quality Management System, licensing requirements, external audits, move to company status and engagement of company auditors are significant strategies being undertaken to implement a risk management framework, whilst ensuring children, young people, families and communities are able to achieve their full potential and share in our communities wealth.

IFYS provides services as far north as Cairns and south to the Gold Coast. We currently employ 320 full and part time staff, 300 foster carers, and 20 volunteer staff. IFYS has an established reputation based on a high level of accountability, high quality of service delivery, organisational integrity and a consistent culture and values.

Objectives 

The quality objectives stated below forms part of our Quality Policy and represents what we are trying to achieve by implementing our quality management system.

  1. To develop project/services that ensure children, young people and families are equipped with the skills and resources to fully participate in community life.
  2. To create a dynamic organisation that fosters a professional accountable structure and practice framework within Quality Systems and Frameworks.
  3. To establish a lead organisation in the development of healthy communities.
  4. To seek the involvement of local communities including business, unions, local government bodies, education and training institutions and youth organisations in the organisations and its projects and activities.
  5. To seek grants and other financial assistance for the proposal of the organisation.
  6. To review regularly as part of the organisational continuous improvement.

IFYS implemented the ISO AS/NZS 9001:2000 international standards for quality management systems in 2006. 

In 2010 we received our Certification for ISO AS/ANZ 9001-2008.

The organisation has demonstrated strong management commitment to the quality management system, and continuous improvement  to be able to provide the highest quality service provision to all children. young people, people with disabilities, families, foster carers and stakeholders.

The auditors were impressed that  Management and staff demonstrate a high level of customer focus and passion and interaction with clients is with respect, care and consideration.

In April 2007 the Inclusive Living Program ( ILP) participated in  IFYS’s first audit under the Queensland Disability Service Standards and achieved Certification.

In April 2010 ILP received its recertification for service delivery under the Queensland Disability Service Standards and the auditors commented that “Management and staff are once again to be highly commended on their dedication and commitment to the users of the service”.

Feedback from users of the service was very positive and a Service User Reference Group has been established since the previous audit empowering each individual have more “voice” on the decisions made about their life.

The organisations focus on continual improvement and a better understanding of the quality system by all staff will enhance the information available to staff and improve the value provided to stakeholders.

Our aim is to ensure that our quality management system is not something that is “done to ” but “done for ” the betterment of service delivery.